Last Updated: April 2024
Welcome to Star Bright Lane. These Terms and Conditions govern your use of our website (www.starbrightlane.com) and the travel services we provide. By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.
Please read these Terms and Conditions carefully before making any booking with us. We recommend that you print a copy for future reference.
In these Terms and Conditions:
To make a booking, you must be at least 18 years of age and possess the legal authority to enter into contracts. You must provide accurate and complete information during the booking process.
A booking is confirmed only when we have received the required deposit or full payment (as applicable) and issued a written confirmation. We reserve the right to decline any booking at our discretion.
For most bookings, a deposit of 20% of the total booking value is required at the time of booking, with the balance due 60 days before the departure date. For bookings made within 60 days of departure, full payment is required at the time of booking.
Specific payment terms may vary depending on the nature of the services booked and will be communicated to you before confirmation.
We accept payment by credit card, debit card, and bank transfer. Payment by credit or debit card may incur a processing fee, which will be clearly communicated before payment is taken.
We make every effort to ensure that the prices displayed on our website are accurate. However, errors may occasionally occur. If we discover an error in the price of the services you have booked, we will inform you as soon as possible and give you the option of reconfirming your booking at the correct price or canceling it. If we are unable to contact you, we may treat the booking as canceled.
If you wish to make changes to your booking after confirmation, we will endeavor to accommodate your request but cannot guarantee that changes will be possible. Any changes are subject to availability and may incur additional charges.
Change requests must be made in writing and are not confirmed until you receive written confirmation from us.
If you need to cancel your booking, you must notify us in writing. Cancellation charges will apply as follows:
Certain services may have different cancellation terms, which will be specified at the time of booking.
We reserve the right to make changes to your booking if circumstances require. If we make a significant change to your booking, we will inform you as soon as reasonably possible. Significant changes include changes of departure date, significant change of destination, or a change to a lower standard of accommodation.
In case of a significant change, you may choose to:
We reserve the right to cancel your booking in the following circumstances:
If we cancel your booking, you may choose to receive a full refund or accept an alternative travel service of equivalent or higher quality, if available.
It is your responsibility to ensure that you have valid travel documentation, including passports, visas, health certificates, and any other documents required for your journey. Your passport should be valid for at least six months beyond the date of your return.
We strongly recommend that you obtain comprehensive travel insurance to cover medical expenses, trip cancellation, loss of baggage, and other potential losses. We may require proof of insurance for certain services.
It is your responsibility to ensure that you meet all health requirements for your destination, including vaccinations and medical clearances. We recommend consulting with a healthcare professional well in advance of your trip.
We will arrange and coordinate the services described in your booking confirmation with reasonable skill and care. We will provide assistance if you experience difficulties during your journey.
Many of the services that form part of your booking are provided by independent suppliers. These suppliers provide services in accordance with their own terms and conditions. We are not responsible for the acts and omissions of these independent suppliers.
Our liability to you for any loss or damage suffered arising from your booking shall be limited to a maximum of the total cost of the relevant booking, except in cases of death, personal injury, or loss caused by our negligence.
We are not liable for any loss or damage that is:
You must behave in a responsible, appropriate, and lawful manner during your journey. If, in our reasonable opinion or the reasonable opinion of a travel supplier, your behavior is causing or is likely to cause danger, distress, or annoyance to others, we may terminate your booking without notice, and you will be required to leave the accommodation or other service immediately. No refunds will be made, and we will have no further responsibility toward you.
You are responsible for any damage or loss you cause. You must reimburse us or our suppliers for any damage or loss caused by you or any member of your party.
If you have special requests (such as dietary requirements, room preferences, or accessibility needs), please inform us at the time of booking. We will pass these requests to the relevant suppliers but cannot guarantee that they will be accommodated.
If you have a complaint during your journey, you must inform the relevant supplier (e.g., hotel, tour operator) and our local representative immediately so that the matter can be addressed. If the problem is not resolved to your satisfaction, you should contact us as soon as possible.
If your complaint is not resolved during your journey, you must write to us within 28 days of returning home, providing all relevant information. We will acknowledge your complaint within 14 days and aim to provide a full response within 28 days.
If we cannot resolve your complaint to your satisfaction, you may refer the matter to arbitration under a scheme arranged by ABTA or another similar body.
All content on our website, including text, graphics, logos, images, software, and other material, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.
While we make every effort to ensure that the information on our website is accurate and up-to-date, we do not guarantee the completeness or accuracy of this information. We reserve the right to change information on our website at any time without notice.
Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of these websites and are not responsible for their content or privacy practices.
We will not be liable for any failure to perform our obligations under these Terms and Conditions resulting from events beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, strikes, natural disasters, adverse weather conditions, epidemics, pandemics, or technical problems with transportation or infrastructure.
We will process your personal data in accordance with our Privacy Policy, which can be found on our website.
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The current version will be posted on our website with the effective date. Your continued use of our services after any changes indicates your acceptance of the updated Terms and Conditions.
If you have any questions about these Terms and Conditions, please contact us at:
Star Bright Lane
1 Saunders Hollow East
Scarlettstad, ME15 0JU
United Kingdom
Email: [email protected]
Phone: +44 518 148 9294